Community Guidelines & Rules

Maintaining Professional Standards for Delivery Drivers

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Community Guidelines

To maintain the integrity of this service, all users agree to:

Photo Standards

  • Must show only property exteriors/landmarks
  • Prohibited: Any visible order information - including receipts, shipping labels, package barcodes, or customer identifiers
  • No license plates, faces, or sensitive information
  • Images must be relevant to delivery navigation

Rating Standards

  • Base ratings solely on delivery logistics:
    • Parking availability
    • Signage visibility
    • Property accessibility
    • Gate/entry requirements
  • Exclude considerations of:
    • Order contents/value
    • Customer tipping history
    • Previous non-delivery interactions

Content Policy

  • Absolute prohibitions:
    • Fictitious addresses
    • Discriminatory language
    • Commercial advertising
    • Harassing remarks
    • Attempts to manipulate ads (click fraud, artificial clicks, etc.)
  • All comments must:
    • Offer constructive delivery-focused feedback
    • Focus on physical challenges, not personal judgments
    • Provide specific examples ("No visible house numbers" vs "Bad address")
  • Comments must contain actionable delivery information
    • Criticism must be constructive and delivery-focused
    • Assume public visibility of all content

Moderation Protocol

  • How We Keep Content Helpful and Safe:
    • Automatic Checks:
      • Every comment is scanned by our moderation system
      • Powered by DeepSeek ai
      • Instantly flags inappropriate language or policy violations
    • Community Reports:
      • Drivers can report any concerning content
      • Our team reviews reports within 1 business day
    • Final Human Review:
      • Our staff makes all final decisions
      • We review borderline cases personally
  • What You Should Know:
    • Comments are checked for safety but remain private to our systems
    • We don't store what you write for moderation purposes
    • Full records of changes are kept for 3 months
  • Our Enforcement Policy:
    • Rule-breaking content is removed immediately
    • All posts are linked to your verified Google account
    • Repeated violations may result in:
      • Temporary account suspension (30 days first offense)
      • Permanent removal from Driver Grid

Note: Our safety partner DeepSeek follows strict privacy standards. Learn more about their policies.

Questions? Email our support team

Data Handling

  • Photo submissions:
    • You retain ownership but grant this service a permanent, non-exclusive license
    • License includes rights to display, distribute, and create derivative works
    • Cannot revoke permission once posted
  • Address pages persist indefinitely as community resource
  • Edits require verification through community reporting
  • Commercial use of collective data prohibited

Ethical Principles

  1. Accuracy first - verify before posting
  2. Neutrality - avoid subjective judgments
  3. Privacy - protect all parties confidentiality
  4. Utility - prioritize information helping other drivers complete deliveries