Community Guidelines
To maintain the integrity of this service, all users agree to:
Photo Standards
- Must show only property exteriors/landmarks
- Prohibited: Any visible order information - including receipts, shipping labels, package barcodes, or customer identifiers
- No license plates, faces, or sensitive information
- Images must be relevant to delivery navigation
Rating Standards
- Base ratings solely on delivery logistics:
- Parking availability
- Signage visibility
- Property accessibility
- Gate/entry requirements
- Exclude considerations of:
- Order contents/value
- Customer tipping history
- Previous non-delivery interactions
Content Policy
- Absolute prohibitions:
- Fictitious addresses
- Discriminatory language
- Commercial advertising
- Harassing remarks
- Attempts to manipulate ads (click fraud, artificial clicks, etc.)
- All comments must:
- Offer constructive delivery-focused feedback
- Focus on physical challenges, not personal judgments
- Provide specific examples ("No visible house numbers" vs "Bad address")
- Comments must contain actionable delivery information
- Criticism must be constructive and delivery-focused
- Assume public visibility of all content
Moderation Protocol
- How We Keep Content Helpful and Safe:
- Automatic Checks:
- Every comment is scanned by our moderation system
- Powered by DeepSeek ai
- Instantly flags inappropriate language or policy violations
- Community Reports:
- Drivers can report any concerning content
- Our team reviews reports within 1 business day
- Final Human Review:
- Our staff makes all final decisions
- We review borderline cases personally
- Automatic Checks:
- What You Should Know:
- Comments are checked for safety but remain private to our systems
- We don't store what you write for moderation purposes
- Full records of changes are kept for 3 months
- Our Enforcement Policy:
- Rule-breaking content is removed immediately
- All posts are linked to your verified Google account
- Repeated violations may result in:
- Temporary account suspension (30 days first offense)
- Permanent removal from Driver Grid
Note: Our safety partner DeepSeek follows strict privacy standards. Learn more about their policies.
Questions? Email our support team
Data Handling
- Photo submissions:
- You retain ownership but grant this service a permanent, non-exclusive license
- License includes rights to display, distribute, and create derivative works
- Cannot revoke permission once posted
- Address pages persist indefinitely as community resource
- Edits require verification through community reporting
- Commercial use of collective data prohibited
Ethical Principles
- Accuracy first - verify before posting
- Neutrality - avoid subjective judgments
- Privacy - protect all parties confidentiality
- Utility - prioritize information helping other drivers complete deliveries